Frequently Asked Questions

Orders

Curious about the status of your order and when it will arrive? You can easily track your package by clicking here to access our order tracking system.

How do I use a coupon code?

Just enter the coupon code at the input box at the checkout page, the discount will auto-apply on your order. Please make sure of the coupon using dates. If it expires, your coupon code won't work.

Can I edit or cancel my order?

If you need to make any adjustments or cancel your order for any reason, we're here to help! Reach out to us through our contact form, and our team will be happy to assist you with any changes you need to make.

When will my order be shipped?

Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are 2-3 business days. You will receive tracking information of your package by email between 1 to 5 business days of ordering.

Why my order canceled?

If you're curious about why your order was canceled, there could be several reasons behind it. These reasons might include issues with inventory availability, payment authorization, or discrepancies in shipping details. We're committed to transparency and are here to provide you with clarity regarding any order cancellations you may encounter. Feel free to reach out to us for further assistance and clarification.

Shipping

Do you offer free shipping?

Yes, we provide free shipping on all orders. We believe in making your shopping experience convenient and hassle-free, ensuring you receive your items without any additional shipping charges.

Can I change my address?

If your package has not yet been shipped, please contact us or click HERE to edit your correct shipping address as soon as possible.

Do you provide shipping updates?

Yes, we provide shipping updates via email. You will receive notifications when your order is processed, shipped, and out for delivery.

How long does shipping take?

Once your product has shipped, it usually takes 6 to 7 business days for free delivery in the USA and 6 to 10 business days for free delivery in the UK. These are estimated maximum delivery times, and your order may arrive earlier.

Returns

What is your return policy?

Our return policy allows you to return unworn, unwashed, or defective items within 30 days of the delivery date for a full refund or exchange. Please ensure that all original tags and packaging are intact. Personalized or final sale items may not be eligible for return unless they are defective.

I received a defective/damaged item, what do I do?

If you've received a defective or damaged item, don't worry, we're here to help! For the fastest service, please submit a return or exchange request via our Return/Exchange Request page on our website. If you need additional assistance, feel free to email us at help@rimiro.com with details about the issue and your order number. Your satisfaction is our top priority, and we are committed to ensuring you receive the quality products you deserve.

How long does it take for a return/exchange to be completed?

The processing time for returns and exchanges typically varies, but we strive to complete the process as swiftly as possible. To initiate a return or exchange and learn more about our timelines, please refer to our detailed Return/Exchange Policy. We appreciate your patience and understanding as we work diligently to ensure a seamless experience for our valued customers.

How long does it take to process returns?

Once we receive your returned items, please allow up to 5-7 business days for our team to inspect the merchandise and process your return. Refunds will be issued to the original form of payment used for the purchase. You will receive an email notification once your return has been processed.

Payments

Is it safe to enter my credit card information on your website?

Absolutely. We prioritize the security of your personal and financial information. Our website employs industry-standard encryption technology to safeguard your data during transmission. Additionally, we adhere to strict security protocols and comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure that your credit card information is protected at all times.

When will my credit card be charged for my order?

Your credit card will be charged immediately upon placing your order. This allows us to swiftly process your payment and commence the fulfillment process without delay. Rest assured, you will only be billed for the total amount of your confirmed order, inclusive of any applicable taxes and shipping charges.

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience convenient and secure. You can pay for your order using major credit cards such as Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, Shop Pay, Apple Pay and Google Pay.