Frequently Asked Questions

Orders

Curious about the status of your order and when it will arrive? You can easily track your package by clicking here to access our order tracking system.

How do I use a coupon code?

Just enter the coupon code at the input box at the checkout page, the discount will auto-apply on your order. Please make sure of the coupon using dates. If it expires, your coupon code won't work.

Can I edit or cancel my order?

After making a purchase, customers have 24 hours to request cancellation; we will happily process a full refund. After that date, your order will have been put into production and can no longer be modified, except for your shipping address.

We can still correct/modify your shipping address before we ship it out.

Shipping

Do you offer free shipping?

We offer both free and paid shipping; please have a look at our shipping policy to get a clear idea.

Do you provide shipping updates?

Yes, we provide shipping updates via email. You will receive notifications when your order is processed, shipped, and out for delivery.

Returns

What is your return policy?

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

I received a defective/damaged item, what do I do?

If you receive a damaged or defective item, please contact us immediately at help@rimiro.comwith details and photos of the issue. We will work to resolve the problem promptly.

Do I have to pay shipping for my return items?

You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

How long does it take to process returns?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.

Payments

Is it safe to enter my credit card information on your website?

Absolutely. We prioritize the security of your personal and financial information. Our website employs industry-standard encryption technology to safeguard your data during transmission. Additionally, we adhere to strict security protocols and comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure that your credit card information is protected at all times.

When will my credit card be charged for my order?

Your credit card will be charged immediately upon placing your order. This allows us to swiftly process your payment and commence the fulfillment process without delay. Rest assured, you will only be billed for the total amount of your confirmed order, inclusive of any applicable taxes and shipping charges.

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience convenient and secure. You can pay for your order using major credit cards such as Visa, Mastercard, American Express, Discover, Diners Club and Apple Pay